Refund Policy
All Sales Are Final | Order Cancellations | Returns and Replacements | Return Authorization | Lost, Stolen, or Delayed Shipments | Chargebacks and Disputes | International Orders | Policy Acknowledgement | Contact | Terms and Conditions
All Sales Are Final
Motorcycle Drop Guards are custom-made specialty products that are inspected before shipping. Except for the limited cancellation and damaged-delivery provisions stated below, all sales are final.
Please confirm your motorcycle model, year, OEM bar configuration, product selection, and finish before placing your order.
By placing an order, you acknowledge and accept this Refund Policy and the Motorcycle Drop Guards Terms and Conditions.
Order Cancellations
Orders may be cancelled within 24 hours of placement for a full refund, provided that a shipping label has not already been generated.
No cancellation or refund will be issued after a shipping label has been generated and a tracking number has been assigned to the order, even when this occurs within the first 24 hours.
Returns and Replacements
No standard returns are accepted.
If a product arrives damaged within the United States, contact MDG Products immediately. After the damage has been reviewed and the return has been authorized:
- MDG Products will provide a prepaid return label.
- The damaged product must be securely packaged.
- The product must be shipped back within three calendar days after delivery or within the return period provided in writing by MDG Products.
- A replacement will be shipped at no additional cost after the original product has been returned and inspected.
Replacement eligibility applies only to products damaged upon delivery. Damage caused by installation, use, improper handling, modification, normal wear, a motorcycle drop, or failure to follow the installation instructions does not qualify.
Return Authorization
Every return requires prior written authorization from MDG Products.
Do not send a product back without first receiving return instructions. An unauthorized return may be refused, returned to the sender, or left unprocessed.
If an unauthorized or otherwise nonstandard return is accepted, it will be subject to:
- A $150 inspection and restocking fee
- An additional $75 refurbishing fee when cleaning, repair, refinishing, repackaging, or replacement hardware is required
- All return shipping and related carrier costs
Original shipping charges are not refundable.
Non-Return of Refunded Merchandise
If a refund, chargeback, or payment reversal is issued and the customer is required to return the merchandise, the merchandise must be returned in its original condition using the instructions provided by MDG Products.
Failure to return merchandise after a refund or payment reversal may result in the full value of the retained merchandise becoming due and payable.
MDG Products reserves the right to pursue recovery of the product or funds through appropriate collection or legal procedures, subject to applicable law.
Lost, Stolen, or Delayed Shipments
MDG Products is not responsible for packages that are lost or stolen after they have been received and scanned by the shipping carrier.
If a package is lost, delivered to in-correct addresses listed at time of order, delayed, or stolen after carrier acceptance, the customer is responsible for contacting the carrier and beginning the applicable claim process.
MDG Products will provide available supporting documentation, such as invoices, tracking information, and shipping records, but will not file the customer’s carrier claim.
MDG Products reserves the right to use different shipping carriers to provide timely and efficient delivery.
Chargebacks and Disputes
Customers should contact MDG Products before filing a chargeback or payment dispute so that the matter can be reviewed and, when possible, resolved directly.
If a chargeback, refund, return, or payment dispute is offered, accepted, or resolved in the customer’s favor:
- The customer may be required to return the merchandise in its original condition.
- The customer is responsible for return shipping unless MDG Products agrees otherwise in writing.
- The customer is responsible for applicable processing, bank, chargeback, carrier, or recovery costs to the extent permitted by law.
Receiving a refund or payment reversal does not authorize the customer to retain the merchandise when its return is required.
Discount Codes
- Discount codes must be entered during checkout.
- Discounts cannot be applied retroactively after an order has been submitted.
- Only one discount code may be used per order unless otherwise stated.
International Orders
All policies that apply to domestic orders also apply to international orders, except where additional international terms are stated below.
International Shipping
Motorcycle Drop Guards may ship directly to eligible international destinations using the shipping options displayed during checkout.
MDG Products may use UPS or another available carrier for international shipments.
Customers who use a third-party forwarding service, including MyUS.com, assume responsibility for the shipment after it has been delivered to that forwarding service.
After an international shipment leaves the United States, MDG Products is not responsible for loss, theft, delays, customs holds, or damage occurring during international transportation.
Customs, Duties, Taxes, and Fees
International orders may be subject to import duties, tariffs, VAT, GST, brokerage fees, customs-clearance charges, and other fees imposed by the destination country or shipping carrier.
These charges are not included in the product price or shipping charge unless expressly stated during checkout. The recipient is responsible for paying all applicable charges.
MDG Products does not control these charges and cannot guarantee or estimate their final amount.
Please review the destination country’s import rules and expected fees before placing an order.
International Delivery Responsibility
The customer is responsible for monitoring the shipment, responding to the carrier, and communicating with the destination country’s customs agency when necessary.
The customer is responsible for filing any claim involving an international carrier, customs agency, or third-party forwarding service.
MDG Products will provide available tracking numbers, invoices, and shipping records needed to support a claim but will not complete or file the claim on the customer’s behalf.
No refunds or replacements will be issued for:
- Orders refused or left unclaimed because duties, taxes, or fees were not paid
- Packages returned because the customer did not respond to the carrier or customs agency
- Orders delayed or held by customs
- Orders lost after leaving the United States
- Products damaged during international transportation
- Orders delivered to and subsequently lost, delayed, or damaged by a third-party forwarding service
International Returns
No standard international returns are accepted.
If MDG Products authorizes an international return in writing, the customer is responsible for all return shipping, customs, brokerage, carrier, and processing charges.
An authorized or accepted international return is subject to:
- A $150 inspection and restocking fee
- An additional $75 refurbishing fee when applicable
- Any customs, carrier, or brokerage charges billed to MDG Products
Original international shipping charges are not refundable.
Returned Shipments
This section applies when a shipment is returned because:
- The customer provided an incorrect or incomplete address
- The carrier or customs agency could not contact the recipient
- The package was refused
- The recipient did not pay required duties, taxes, or fees
- The package was otherwise undeliverable for a reason outside the control of MDG Products
No refund will be issued in these circumstances.
The customer must pay all additional shipping, customs, carrier, and processing charges before the order can be shipped again.
Policy Acknowledgement
By placing an order, the customer confirms that they have read, understood, and agreed to this Refund Policy.
When an agreement checkbox is displayed during the ordering or checkout process, selecting that checkbox provides additional confirmation of the customer’s acceptance.
Contact
Contact MDG Products with questions regarding refunds, cancellations, returns, replacements, shipping, or international orders.
Phone: 713-240-3092
Email: info@motorcycledropguards.com